This brief guide to total quality management (TQM) includes definitions, a review of the history of the concept, profiles of five principle experts, and a discussion of TQM jargon. (SK)

The author states that the challenge for training and development is to help retrain managers for turbulent times. The objective is to change managers' mentality. The author makes recommendations concerning adapting to conditions, managing change and innovation, and establishing direction. (CT)

Training managers discuss aspects of their job that must be learned on the job, rather than in training. Examines the value of line managers, the goals of the training director, the responsibility for management education, and the ideal training department. Examples are presented from various companies. (CT)

Describes how a group of Honeywell Corporation human resources specialists determined how the organization's management development process could be improved to support the needs of the business. Discusses corporate management development strategy, curriculum, conference center, on-the-job experiences, and how experience, relationships, and…