When training outside one's culture, it's obvious that certain assumptions no longer apply. That lesson is less obvious when working with a home-grown audience. But even within a society, the cultural touchpoints depend upon the audience's age and geography. If one wants to be thought of as a leading-edge trainer, one has to stay current. That…

One may be the loneliest number, but Verizon isn't complaining. After appearing five times in the Top 10 over the last six years, the telecommunications company captured the No. 1 spot on the Training Top 125 for the first time in 2012. Despite a relatively flat training budget and a work stoppage that resulted from the expiration of union…

Farmers Insurance claims the No. 2 spot on the Training Top 125 with a forward-thinking training strategy linked to its primary mission: FarmersFuture 2020. It's not surprising an insurance company would have an insurance policy for the future. But Farmers takes that strategy one step further, setting its sights on 2020 with a far-reaching plan to…

A return to normal after a crisis is a good thing. Who doesn't want back what once seemed lost? The problem is it usually isn't a simple task figuring out how to patch together a scaled-back training program. When the recession hit in fall 2008, trainers were asked to scale down programming and make do with fewer resources. With a recovery in full…

For SCC Soft Computer, a clinical information management systems provider, learning and development long has played an essential role in maintaining a high-growth global company. In 2010, the organization proved through ramped-up offerings, improved training success rates, and continual programming evolution that training is still a top priority.…

For The PNC Financial Services Group, Inc., last year proved the perfect backdrop for meeting learning and development goals as the company completed the largest acquisition in its history. While training and development have always been a priority for PNC, in 2010 the company climbed one step higher. The acquisition of National City…

"Training" magazine taps 2011 Training Top 125 winners to provide their learning and development best practices in each issue. This article looks at strategies for aligning training with business goals and creating models to measure return-on-investment (ROI) and other financial metrics pertaining to training.

Innovation has been part of The Economical Insurance Group (TEIG) throughout its 140-year history--its first insurance policy was written on a barn in Berlin, Ontario. Today, the company continues to pursue innovation through its leaders, utilizing a variety of programs to develop the talent needed to guide the 2,500-employee organization through…

Distinguishes between organizational development (OD) and therapy. OD is defined as a mechanism for problem solving in complex socio-technical systems. Describes possible drawbacks and advantages of the OD process. Provides examples of how OD has helped managers and non-managers work together. (CSS)

Reviews a number of books and films on behavior modification techniques in training and provides names and addresses of publishers. Presents information to give managers and trainers a choice of different reinforcement and feedback mechanisms. (MF)

For detailed information that needs to be retrieved occasionally before being memorized, individualized instruction is the key. Unfortunately, many executives confuse the term with the program instruction which they studied in the early 1960s. Information is provided to help the trainer convince management that self-paced learning succeeds, and…

Presents an exercise to facilitate employee understanding and implementation of planned organizational change, along with techniques to introduce the concept of change into organization development workshops or supervisory training efforts. Describes barriers that stimulate resistance to change and ways to promote acceptance of organizational…