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Nickols, Frederick W. – Training, 1991
Effective problem solving depends on adopting the appropriate frame of reference to guide the search for solutions. If the problem is mislabeled or the wrong frame of reference used, the chances for success are lower. (SK)
Descriptors: Critical Thinking, Investigations, Job Performance, Models
Pine, Judith; Tingley, Judith C. – Training, 1993
A study of a team-building workshop demonstrates that all four levels of Donald Kirkpatrick's classic evaluation model could be applied to soft skills training. Results show that such training can be tied to productivity measures and evaluated as a return on investment. (JOW)
Descriptors: Adult Education, Communication Skills, Cost Effectiveness, Listening Skills
