Distinguishes between organizational development (OD) and therapy. OD is defined as a mechanism for problem solving in complex socio-technical systems. Describes possible drawbacks and advantages of the OD process. Provides examples of how OD has helped managers and non-managers work together. (CSS)

Describes differences between total quality management and self-directed teams in terms of job design, decision making, flexibility, supervision, labor relations, quality, customers, and training. Offers suggestions for which method to choose when. (SK)

Provides an improvement strategy summary for organizational performance analysis, including use of financial performance indicators and reality testing results, analysis of behavior and nonbehavioral causes, solutions to causes in priority order, and determination of required training. (LAS)