Discusses how to calculate the return on investment from electronic learning. Describes web-based calculators that help assess the effect of training on organizational performance. (JOW)

To justify their programs, trainers should plan follow-up surveys of trainees and their supervisors which answer the questions, (1) How accurately did the training address the exact job requirements? (2) How successfully are trainees performing tasks learned? and (3) What unintended consequences have occurred? (SK)

Training can be measured at four levels: trainee reactions, acquisition of intended skill or knowledge, use of new skill or knowledge on the job, and impact on the organization. Evaluation of training is meaningful only if it is conducted within the context of a performance improvement system. (SK)