Examines three distinct approaches to developing competency models: the modified task analysis approach, the critical trait approach, and the situational approach. Figures illustrate each model. (CT)

After noting that on-the-job training (OJT) constitutes perhaps ninety to ninety-five percent of the real training most hourly employees get, the author points out the importance of using trainers skilled at OJT, offers rules for successful OJT, and provides suggestions, directed at the chief executive officer, as to how OJT can be improved. (SH)

Typical on-the-job training is unstructured, inconsistent, and slow, yet it accounts for about 80 percent of learning that will occur on the job. More time should be devoted to planning problem-centered training programs and less to formal training. (JOW)