The author explains why he favors a systems-oriented approach to organizational development that conceives of the total organization of a system or a family of systems and develops all of them comprehensively. The four systems in this approach are technical, social, administrative, and strategic. (CT)

Organizational change should be approached first by identifying organizational goals, what people should produce to meet them, what kind of people are needed, and how performance can be elicited. The role of performance technology is to assist people in accomplishing the tasks necessary to achieve the goals. (SK)