Debunks 10 myths about instructor training: platform skills are supremely important; enthusiasm is essential; technical people are terrible instructors; practice makes perfect; videotaping improves skills; watching good instructor is good way to learn; student evaluations will improve instructors; good instructors can overcome bad design; good…

Discusses how to recognize volatile situations, cope with the challenge, and reassert control in the training environment. Examined are ways in which hostility is expressed, statements of protest, when hostility triggers fear, coping with fear, ways of responding to hostility, and how to survive hostility. (CT)

Reports on the 21st annual survey, which received 1,488 responses from a sample of 3,303 employers. Charts depict annual expenditures on training, training delivery methods and topics, who controls training purchases, outsourcing, and technology-based training. (SK)

Techniques are offered to help the trainer resolve the problems caused by the presence of experienced employees with new employees in one classroom. Ego protection is the key for dealing with both types of trainees. Systems that get feedback from all the students encourage cooperation toward a common goal. (Author/AJ)