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McLagan, Patricia – Training, 1991
The quality movement in U.S. organizations does not have to deteriorate to a fad if there is real commitment to innovation and continuous improvement. The quality movement has the potential to enable process improvements, breakthrough thinking, and mutual accountability of individuals and teams. (SK)
Descriptors: Cognitive Processes, Competition, Methods, Problems
Holpp, Lawrence – Training, 1992
Describes differences between total quality management and self-directed teams in terms of job design, decision making, flexibility, supervision, labor relations, quality, customers, and training. Offers suggestions for which method to choose when. (SK)
Descriptors: Organizational Development, Problem Solving, Quality Control, Self Directed Groups