Some suggestions for training office clerical employees to help them become more productive are outlined; suggestions are based on observing problem areas that can be improved by training and treating clerical workers as important members of the team. (MF)

The problems of meeting diverse needs, keeping training relevant, maintaining quality, minimizing administrative loads of course leaders, and keeping costs reasonable are discussed in this article dealing with the General Electric (GE) formen/supervisor program (FSP). Evaluation criteria for FSP course leaders and instructional modules are…

The article describes video receivers and monitors and shows how they can be used in business and industrial training departments to tape network or packaged television programs for employee skills training, motivational programs, or entertainment. Some sources of this equipment are listed. (MF)