The article describes a British project to demonstrate the value of appropriate training for improving industrial and race relations: (1) an English language course for immigrants in factories; (2) an industrial relations course for immigrant leaders; and (3) a course for indigenous supervisory personnel on immigrant culture and customs. (MF)

Describes the programs and courses of the sales training department at British Airways from induction to management level. The staff uses one of the largest commercial computer facilities in the world to provide seat reservations, fare quotations and tickets, hotel reservations, and tours. (MF)