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Galagan, Patricia A.; Allerton, Haidee – Training and Development, 1993
This report of an American Society for Training and Development symposium discusses how important it is for companies to deal with diversity issues. It offers guidelines for making sure business communications reflect the diversity of the work force and customer base, and it compares affirmative action, valuing diversity, and managing diversity.…
Descriptors: Adult Education, Business Communication, Cultural Differences, Language Usage
Bassi, Laurie J.; And Others – Training and Development, 1996
Trends shaping the workplace are increased skill requirements; more educated, diverse work force; continued corporate restructuring; change in size and composition of training departments; instructional technology advances; new training delivery methods; focus on performance improvement; integrated high-performance work systems; companies becoming…
Descriptors: Employment Patterns, Employment Qualifications, Job Layoff, Job Performance