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Zenger, John H. – Training and Development, 1997
The barrier to a company's performance may be a conflict of organizational values and culture with those of the training profession. Elements of this value system that create the invisible wall are egalitarianism, people focus, "guerilla" training tactics, and emphasis on human interaction. (JOW)
Descriptors: Adult Education, Interpersonal Relationship, Organizational Change, Productivity
Knick, Dennis – Training and Development, 1993
Explains ways to resolve training session conflicts in four contexts: supervisor/employee teams, trainee interaction during breaks, group work, and trainer/trainee interaction. (SK)
Descriptors: Conflict, Conflict Resolution, Group Dynamics, Instructional Effectiveness
