Descriptor
Source
| Training and Development | 4 |
Publication Type
| Journal Articles | 4 |
| Opinion Papers | 2 |
| Reports - Descriptive | 2 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Galagan, Patricia A. – Training and Development, 1991
Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)
Descriptors: Corporate Education, Management Development, Quality Control, Service Occupations
Leibowitz, Zandy; And Others – Training and Development, 1994
United Parcel Service's career development system takes multiple approaches: information from career discussions between supervisors and supervisees and a career planning workbook and guide is used for individual career planning, district master operating plans, and the management appraisal process. (SK)
Descriptors: Administrators, Career Development, Career Planning, Corporate Education
Cocheu, Ted – Training and Development, 1993
Executives do not always fully understand or support quality improvement initiatives. A four-step model for guiding human resource development practitioners in educating executives about quality involves establishing a quality position; a shared vision; a quality management system; and goals, strategy, and plan. (JOW)
Descriptors: Adult Education, Corporate Education, Management Development, Quality Control
Vest, Jusanne M.; And Others – Training and Development, 1991
Management training regarding Acquired Immune Deficiency Syndrome (AIDS) begins with three needs assessment tools--instruments measuring fear of AIDS, knowledge of AIDS, and beliefs about the business consequences of the disease. (SK)
Descriptors: Acquired Immune Deficiency Syndrome, Corporate Education, Management Development, Needs Assessment
