Storyboarding techniques are useful for teams faced with creative and problem-solving tasks. Four types are planning, idea, organization, and communication boards. Each type requires a creative thinking (brainstorming) session and a critical thinking session to evaluate ideas and determine their usefulness. (SK)

Provides real-life examples of training disasters; offers tips for avoiding and recovering from them when they do occur. (JOW)

Action-reflection learning (ARL) is a learning-by-doing alternative to expert-based training. In an ARL program, training becomes a project in which learning takes place while participants try to solve a work-related problem. The process is always conducted in teams. (Author/JOW)

Philip Morris' troubleshooting improvement program is based on nine key elements: targeted work groups; procedural, declarative, and strategic knowledge; cooperative learning; plant managers' support; widely applicable procedures; training organized by machine components; varied instructional methods and media; team teaching by operational,…