Emphasizes the need to address the human side of technology when upgrading equipment and systems. Stresses the importance of involving employees in technology design and implementation and ensuring that training practices support the new way of doing things. (JOW)

Behavior modeling has changed to meet the challenges of the new work environment. The following delivery combinations offer efficiency and effectiveness: classroom based, classroom followed by self-study, self-study followed by classroom, and self-study and on-the-job practice. (JOW)

Describes a mentoring program that matched senior managers with high-potential people. Steps include matching mentors and proteges, meeting with participants, implementing the program, and evaluating the program. (JOW)

Discusses three forms of literacy--functional literacy, the ability to read and write, and workplace literacy. Includes "The Magnavox Experience" (Ford); "Aloha Means Goodbye to Workforce Illiteracy" (Beil); and "A Hospital's Prescription for Illiteracy" (Solovy-Pratt, Vicary). (JOW)