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| Job Performance | 2 |
| Quality Control | 2 |
| Training | 2 |
| Corporate Education | 1 |
| Human Resources | 1 |
| Organizational Change | 1 |
| Personnel Evaluation | 1 |
| Staff Development | 1 |
| Total Quality Management | 1 |
| Trainers | 1 |
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| Training and Development | 2 |
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| Journal Articles | 2 |
| Opinion Papers | 2 |
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Rothenberg, Richard G.; Drye, Tom R. – Training and Development, 1991
Lessons learned by two neophyte trainers in a corporate quality improvement program include (1) the importance of team training; (2) training across levels, mixing different departments and responsibilities; and (3) concreteness and small group instruction. (SK)
Descriptors: Corporate Education, Job Performance, Quality Control, Trainers
Ferketish, B. Jean; Hayden, John W. – Training and Development, 1992
Total Quality Management is not a fad. Human resource development must be aligned with the culture of continuous improvement to make it work. Changes may be necessary in hiring, promotion, and performance appraisal. (SK)
Descriptors: Human Resources, Job Performance, Organizational Change, Personnel Evaluation
