Suggests case studies as an appropriate method of presenting training. Defines and describes case studies and offers guidelines for using them in training programs. (JOW)

Provides communications tips for trainers who are not native English speakers: speak slowly and distinctly; memorize unusual pronunciation sounds; avoid emphasizing the wrong syllables. Suggests that the best way to become a better speaker is to practice. (JOW)

A corporate university is an educational institution run by a company that functions as the umbrella for a firm's total education requirements. Such institutions often use innovations such as satellite-based and Web-based learning. Training professionals take on new roles such as technology specialists, alliance managers, and account managers.…

Describes questioning methods trainers can use to uncover training needs (interviews, surveys, test questions, program evaluations). Illustrates the use of questions at the beginning, middle, and end of training sessions. (SK)