ERIC Number: EJ435288
Record Type: Journal
Publication Date: 1991
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0041-0861
EISSN: N/A
Available Date: N/A
Training Delivers Results to Federal Express.
Galagan, Patricia A.
Training and Development, v45 n12 p26-33 Dec 1991
Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)
Descriptors: Corporate Education, Management Development, Quality Control, Service Occupations, Training
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A
