Outlines the Employee Development Specialist (EDS) Curriculum Plan of the U.S. Civil Service Commission, which provides the means by which trainers can gain expertise in the tasks and associated competencies of the training job by participating in a series of learning experiences. (TA)

Presents a management training workshop/program design (based on organization development principles) which is applicable to a wide range of organizations and different organizational levels. (EM)

Stating that management training programs usually contribute little to organization results because they focus on improving personal characteristics, the authors describe a training and development strategy and training design to produce performance-improvement results. Programs using this strategy are described. (MF)

Proposes four training steps: (1) management expresses commitment to system implementation, (2) organizational levels increase awareness, (3) managers/metric coordinators receive special training, and (4) staff receives implementation training. Discusses five program elements: awareness and metric update, international units system, functional…