Stating that the trainer's ultimate goal is to help trainees make beneficial behavior changes on the job, the author presents models for trainers to use in teaching communication-skill formulas. She discusses three areas necessary for the successful application of communication skills: knowledge, practice, and valuing. (MF)

"Consultants' Showcase"--a new journal feature designed for trainers seeking outside resources for their training programs--describes a training system for supervisors called PerforMax. It details supervisory lacks and the methods to correct them and to build skills in handling employees. (MF)

The authors' research indicates that participants' reaction to training experiences, while it may provide valuable feedback for program modifications, is not sufficient to demonstrate that the training experience has indeed been worthwhile to the organization footing the bill; evaluation should be carried out at several levels and at several…

The author defines self-instruction as any training method in which the trainee has control over the pace and to some extent the conditions of his learning. He discusses requirements for application of self-instructional methods: knowledge component isolation, material relevance, adaptable entry point, knowledge transfer exercises, feedback…