Provides guidelines for the instructor's personal conduct and group control. Suggestions for instructor conduct include start on time, look and act like an instructor, speak to be understood, and be prepared. Group control focuses on silent individuals, monopolizers, and sidetrackers. (CSS)

The author discusses the following five primary elements which he considers as constituting the professional development process: Work assignment, coaching and supervision, career planning, education, and outside pursuits. A conceptual structure for describing professional development goals is also outlined. (TA)

Even the best employees tend to reach plateaus and need consistent direction for their continued achievement. To be truly effective, job related training should include recognizable components which people feel will result in improvement of themselves as individuals. (EM)

To design a learner-centered training process, the author emphasizes focusing on the creative artistry of people and the logic of human beings. Lists sixteen key skills designers should obtain to design and develop training programs. (CSS)