Discusses the role of human resource development professionals in managing learning resources. The author examines learning resources that exist in a corporation, resources that optimize human growth and development within the system (such as line supervisors, printed materials, work groups), and the use of learning contracts to make learning…

Two approaches to conflict resolution in the workplace are described. A systems approach questions the organization's systems rather than the behavior or motives of co-workers. Problem-solving retreats encourage team building and group cohesion and focus on long-term issues. (SK)