Their Personal Side of Street-Level Bureaucracy: Discrimination or Neutral Competence?.

Thomas, John Clayton

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ346508

Record Type: Journal

Publication Date: 1986

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Available Date: N/A

Their Personal Side of Street-Level Bureaucracy: Discrimination or Neutral Competence?

Thomas, John Clayton

Urban Affairs Quarterly, v22 n1 p84-100 Sep 1986

Analysis of data on citizen contacts with the Cincinnati municipal bureaucracy reveals some possible racial and social discrimination in treatment of citizens, but no discrimination by income. However, municipal administrators appear mostly to be exercising neutral competence in their dealings with citizens, and not always to the disadvantage of blacks. (KH)

Descriptors: Blacks, Bureaucracy, City Government, City Officials, Disadvantaged, Public Agencies, Racial Relations, Social Discrimination, Social Services, Urban Problems

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: Ohio (Cincinnati)

Grant or Contract Numbers: N/A

Author Affiliations: N/A