Argues that reference services will not only survive changes brought about by new technologies, but will be improved and enhanced as a result. Examples given include online public access catalogs, automated record-keeping operations, CD-ROM as an information storage medium, the continuing need for intermediaries in online searching, and copyright…

Addresses issues involved in implementing Out-Dial program at Pennsylvania State University Libraries, where the feasibility of using online catalog terminals to access external databases is undergoing evaluation. Placement of terminals and microcomputers, "ready reference" searching, vendors, training, cost-effective searching,…