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The Golden Age of Reference Service: Is It Really Over?
Rice, James – Wilson Library Bulletin, 1986
Argues that reference services will not only survive changes brought about by new technologies, but will be improved and enhanced as a result. Examples given include online public access catalogs, automated record-keeping operations, CD-ROM as an information storage medium, the continuing need for intermediaries in online searching, and copyright…
Descriptors: Access to Information, Copyrights, Futures (of Society), Library Automation