Discusses problems faced by innercity libraries and describes programs at a Cleveland Public Library branch that help make the library an integral part of the community. Topics addressed include a new immigrant population; developing a Spanish language collection; attracting children and adolescents; discipline and safety; and working with the…

Discusses document delivery and the rise in periodical requests in school libraries. Problems with union listing tools, system protocols and procedures, interlibrary loan charges, and copyright procedures are described; cost effectiveness and time efficiency are considered; equitable school library services are discussed; and collection…