Description of the history of a statewide interlibrary loan and electronic mail telecommunications network highlights difficulties and reinforces the idea that off-the-shelf systems are preferable to in-house system development. Recommendations include: solicit expert technical advice (including review by an independent programmer); choose…

Discusses issues in the information retrieval standards development process, including interdependency among standards, organizational responsibility, scope, and future needs. Management of the completed standard is also addressed, and the roles of specific groups concerned with standards are outlined. (EA)