As institutions cope with the difficult task of managing scarce resources to support student learning, college writing centers, like other student services, need to be able to articulate and, at times, quantify the benefits they offer the populations they serve. This study examined outcomes associated with visiting the writing center at one…

Today, nearly forty years after writing centers first began to proliferate, it is worthwhile to reflect on the themes that emerge from empirical material surrounding writing center assessments, for reflecting on these themes may help administrators to refine current assessment practices and scholars to redirect their research. The goal of this…

Modifies Ned Flanders'"Flanders' Interaction Analysis Categories" (FIAC) so that it becomes an effective, evaluative tool to guide tutors and administrators as they define tutors' roles. (RS)