Although keystroke logging promises to provide a valuable tool for writing research, it can often be difficult to relate logs to underlying processes. This article describes the procedures and measures that the authors developed to analyze a sample of 80 keystroke logs, with a view to achieving a better alignment between keystroke-logging measures…

According to research in educational psychology, advance organizers lead to better learning and recall of information. In this research, the authors explored advance organizers from a business perspective, where larger documents are read under time pressure. Graphic and verbal advance organizers were manipulated into six versions of an advisory…

Examines how one organizational genre, the work order, functioned to orient different groups so that work could be accomplished, and could be credited within the normal hierarchy of the organization. Implications emphasize the political aspect of genre as a form of social action. Concludes the work orders as a genre both triggered and concealed…