This article reports on research addressing the role of incident reporting at the workplace as a textual representation of lean management techniques. It draws on text and discourse analysis as well as on ethnographic data, including interviews, recorded interaction, and observations, from two projects on workplace literacy in Sweden: a study in…

How should the relationship between immediate interaction and verbal convention be understood? The present article argues that dialogism transcends the distinction between interactionist and constructionist social theories of written communication, as presented by Nystrand and colleagues. The theoretical argument is illustrated by a study of one…