The main purposes of this study are to determine the extent to which the James White Library at Andrews University serves the information needs of graduate students enrolled in distance learning programs and to examine their information-seeking behavior to ascertain how they access material for their online courses. A 14-part questionnaire was…

Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

Librarians at two research universities surveyed faculty practices and views about collaboration with librarians to gain insight into likely partners and strategies for information literacy (IL) instruction. Quantitative data on methods of collaboration revealed that the most often-practiced method of working together was having a librarian…

Librarians from two research institutions developed a qualitative and quantitative survey to bring faculty voices into the discussion of incorporating the "Framework for Information Literacy for Higher Education" into instruction. The survey aimed to (1) gauge the level of faculty support for information literacy; (2) solicit rankings of…

Little is known about the intellectual journey of advanced undergraduates engaged in the research process. Moreover, few studies of this population of library users include students' personal essays as a point of analysis in their scholarly pursuits. To gain insights into the research trajectory of apprentice researchers at the University of…

Academic libraries are well lauded for offering supportive spaces for students' self-directed study, and significant resources are dedicated to librarian instruction in the classroom. What many academic libraries lack, however, is a middle ground, a routine way for students to help one another using best practices in peer-to-peer learning theory.…

Librarians recognize the importance of professional learning as their roles and responsibilities evolve in the shifting teaching and learning environments of the twenty-first century. However, the literature on meaningful, job-embedded learning opportunities for academic librarians is scant, and opportunities are especially scarce in the fields of…

Statistics suggest the prevalence of grade inflation nationwide, and researchers perform many analyses on student grades at both university and college levels. This analysis focuses on a one-credit library instruction course for undergraduate students at a large public university. The studies examine thirty semester GPAs and the percentages of As…

In order to get the most from LibQUAL+[TM] qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+[TM]…