This paper explores how internationalization is understood and experienced in German academic libraries. Its main purpose is to move the discussion of internationalization in academic libraries beyond the boundaries of English-speaking North America by investigating a European perspective. Its secondary purpose is to investigate the role of…

Using the results for participating Association of Research Libraries from the 2006 LibQUAL+[R] library service quality survey, we examine the service priorities of library staff (for example, whether desired scores for each survey item are above or below average) and the extent to which they are aligned with the priorities of undergraduates,…

One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…

Describes a study at the University of Nebraska-Lincoln that compared searches in two different keyword indexes with similar content where search results were dependent on search strategy quality, search engine execution, and content. Results showed search engine execution had an impact on the number of matches and that users ignored search help…

Describes a quasi-experimental study at Western Kentucky University that compared a traditional required, for-credit class in library skills with a Web-based course. Discusses skills level, satisfaction, and demographics, and includes a copy of the student survey used. (LRW)