The COVID-19 pandemic peeled back long-held assumptions about what is wanted, needed, and possible within academia. Many academic libraries had failed to fully imagine the potential uses of online and, in short, missed many opportunities to engage and support users. From this oversight have sprung opportunities to better understand and respond to…

An academic library's single service point, where users can get answers and help with their library needs in one place, is often the first and most popular place used by students. Studies assessing desk design are rare but needed to help guide planning for renovation or service model change. This study investigated an academic library's service…

Library employees face countless changes, big and small, in their workplaces every day: not only the COVID-19 pandemic but also such commonplace events as open positions, renovations, budget cuts, and new library systems. No single handbook can anticipate all the changing needs. This case study discusses how one particular library responded, in a…

This qualitative study investigates how academic librarians perceive the professional conversation about information literacy assessment, focusing on their characterization of the discourse and the benefits of and barriers to their participation. Findings from phenomenological interviews indicate that librarians view the conversation as valuable…

To address the growing problem of misinformation, librarians often focus on approaches tied to the frame "Authority Is Constructed and Contextual" from the Association of College and Research Libraries (ACRL) Framework for Information Literacy for Higher Education. The Framework, however, encompasses a much wider range of skills,…

Are today's academic libraries really designed for learning? Do library spaces impact student learning? Intending to spark broader and more informed dialogue about the relationship between the quality of learning and the quality of academic library spaces in higher education, the authors consider the concept of space as service; student learning…

During the last few years, many academic libraries have accepted the challenge of helping their users locate and acquire the numeric data they need. To meet their users' ever-increasing need for data, librarians are purchasing data sets one at a time ("small data"). This service, though important to our users, raises many issues in the…

The growing importance of the Internet in our society requires that university graduates be skilled in critical evaluation of the messages and sources present in the online world. Traditional efforts to teach these skills have relied on specific, checklist-like tools; recently, these approaches have rightly come under criticism for being…

This brief salute to Duane Webster and his defining role over the past several decades at the Association of Research Libraries (ARL) focuses on his formative role in defining and evolving the assessment protocols employed by both the association and the profession. (Contains 8 notes.)

This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…

People are now beginning to appreciate that acquisitions in the digital world is different. In addition to business acumen and accounting knowledge, a digital-age acquisitions librarian needs to understand scholarly communication and the emerging business models of digital publishing. In this article, the author discusses the challenges and the…

Duane Webster oversaw the Association of Research Libraries' (ARL) Statistics and Measurement Program as it evolved into the Statistics and Assessment Program. During his 20-year tenure as ARL's executive director, Duane was instrumental in the creation of ARL's Web-based Interactive Statistics and played a leadership role in the development of a…

Colleges and universities are integrating information literacy into their undergraduate curricula. Accreditation commissions of higher education are integrating information literacy into their general education standards. Students enrolled in programs that promote information literacy are instructed to utilize library resources and services to…

This study investigates the types of sources that English composition students use in their research essays. Unlike previous studies, this project pairs an examination of source citations with deeper analysis of source use, and both are discussed in relation to responses gathered in focus groups with participating students and teachers. The…

This study describes a collaborative research project between two composition instructors and two librarians that analyzed citation patterns among students in the First-year Composition Program at the University of Georgia. Built upon earlier bibliometric studies, this study seeks not only to examine a large data set of citations--larger than was…