Expanding on previous research, the authors applied quantitative and qualitative methods to investigate Web usability policies, standards, and guidelines (PSGs); resources; and usability testing, including mobile testing and usability laboratories, at the academic members of the Association of Research Libraries (ARL). Survey results indicated…

Digital initiatives have become increasingly common in academic libraries, but inconsistent definitions, standards, and expectations limit and, in some cases, negatively impact the effectiveness of practitioners. This article explores the discourse surrounding professional titles and responsibilities in digital initiatives within North American…

This paper presents a qualitative analysis of nine interviews with academic library practitioners discussing their approaches to Web content strategy work. Findings reveal shared challenges and suggest that, while awareness of content strategy appears to be growing, its practice remains intermittent for many. An updated version of a wModel for…

This paper describes efforts at the University of Arizona Libraries (UAL) in Tucson to improve access to the Internet and technology during the COVID-19 pandemic and as the libraries continue to adapt to hybrid instructional modalities. The authors highlight how their institution leveraged campus data and new partnerships to better meet students'…

This article explores users' level of satisfaction with the information in the online space of a university library during the pandemic and the russian-Ukrainian war. The authors analyzed the services and activities that the library provided online and examined whether they satisfied users' information needs. Using a questionnaire, the study…

Many areas of the United States still fall short of digital equity and inclusion, defined as the ability of individuals to access and use information and communication technologies to participate fully in society, democracy, and the economy. This is especially true in Montana, the authors' rural state. Only 63.6 percent of Montana citizens have…

Patronage of public libraries in Nigeria has declined over the years and is in urgent need of revitalization. Outreach efforts would revitalize the interest of university students in the patronage of public libraries in Nigeria because they need access to resources, especially when on holidays. The study investigates the outreach programs used to…

Recent scholarship challenges the celebratory discourse surrounding Web 2.0. This paper engages with this scholarship to examine critically the implications of academic libraries' presence within commercially owned social media spaces. It considers the apparent contradiction between work to promote the principles of open access and the idea of the…

In the last two decades, fundamental changes in information distribution, in the general economy, and in the behaviors of faculty, students, and library staff have problematized the question of an academic library's value and how it can be measured. This article reviews those changes and, drawing on research linked to the Collegiate Learning…

Looking at 2003-2009 LibQUAL+ responses at research-oriented universities in the United States, faculty library users report a significant and consistent rise in desires and expectations for library-provided online tools and websites, even as student user groups show declining or leveling expectations. While faculty, like students, also report…

Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This…

This article addresses the need for quantitative investigation into students' use of information resources in historical research. It reports the results of a citation analysis of more than 3,000 citations from master's level history theses submitted between 1998 and 2008 at a mid-sized public university. The study's results support the hypotheses…

There are many similarities between museums and academic libraries as public service institutions. This article is an examination of museum Web site practices and concepts that might also be transferable to academic library Web sites. It explores the digital manifestations of design and information presentation, user engagement, interactivity, and…

Google's extraordinary success is usually attributed to innovative technology and new business models. By contrast, this paper argues that Google's success is mostly due to its adoption of certain library values. First, Google has refused to adopt the standard practices of the search engine business, practices that compromised service to the user…

This paper criticizes the checklist model approach (authority, accuracy, objectivity, currency, coverage) to teaching undergraduates how to evaluate Web sites. The checklist model rests on faulty assumptions about the nature of information available through the Web, mistaken beliefs about student evaluation skills, and an exaggerated sense of…