This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…

The library and information science field is currently confronted with difficult decisions about how best to allocate acquisition expenditures among increasingly expensive journals. This article measures the return-on-investment of serial expenditures through the use of citation analysis, which is a widely used approach to ascertaining journal…