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Direct linkFister, Barbara; Gilbert, Julie; Fry, Amy Ray – portal: Libraries and the Academy, 2008
After seeing growing frustration among inexperienced undergraduate researchers searching a popular aggregated interdisciplinary database, the authors questioned whether the leading interdisciplinary databases are serving undergraduates' needs. As a preliminary exploration of this question, the authors queried vendors, analyzed their marketing…
Descriptors: Databases, Internet, Liberal Arts, Researchers
Ward, David; Kern, M. Kathleen – portal: Libraries and the Academy, 2006
Driven by studies showing that Millennials (ages 18-24) have adopted IM (instant messaging) as a standard communications medium, many libraries are reaching out to their own patrons in this way. At the same time, some of these libraries have invested thousands of dollars in vendor-based chat reference solutions that provide duplicate…
Descriptors: Library Services, Outreach Programs, Computer Mediated Communication, Time
