Descriptor
| Academic Libraries | 2 |
| Higher Education | 2 |
| Library Services | 2 |
| Library Surveys | 2 |
| Reference Services | 2 |
| User Satisfaction… | 2 |
| Comparative Analysis | 1 |
| Librarians | 1 |
| Library Facilities | 1 |
| Library Policy | 1 |
| Library Research | 1 |
| More ▼ | |
Source
| portal: Libraries and the… | 2 |
Publication Type
| Journal Articles | 2 |
| Information Analyses | 1 |
| Reports - Research | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedCook, Colleen; Heath, Fred M.; Thompson, Bruce – portal: Libraries and the Academy, 2003
One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Library Research
Peer reviewedWarnement, Mary – portal: Libraries and the Academy, 2003
Summarizes the debate concerning use of desks versus counters in reference areas of academic libraries. Librarians argued whether patrons were more likely to approach a standing or a sitting librarian. In general, patrons preferred approaching a standing librarian; however, only small studies were conducted. In practice, libraries are designed in…
Descriptors: Academic Libraries, Higher Education, Librarians, Library Facilities
