The goal of this study was to build knowledge about the perspectives of library leaders who have experience with a responsibility center management (RCM) budget model and how the model guides library allocations and planning. The study also sought to provide advice to other library leaders whose institutions may consider adopting an RCM budget…

Due to the COVID-19 pandemic, the librarians at the Brooklyn Campus of St. Joseph's College New York developed a new embedded librarianship model of instruction, incorporating scaffolded information literacy modules that could be delivered remotely. To measure the new model's efficacy, the researchers administered the 15-item First Year Experience…

For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

In the twenty-first century, academic libraries and librarians have recast the narrative by turning outward, engaging more deeply across the university. No longer solely focused on collecting, libraries now embrace connecting with their campus communities to foster consumption, production, curation, preservation, collaboration, and inquiry around…

To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Library employees face countless changes, big and small, in their workplaces every day: not only the COVID-19 pandemic but also such commonplace events as open positions, renovations, budget cuts, and new library systems. No single handbook can anticipate all the changing needs. This case study discusses how one particular library responded, in a…

This case study demonstrates the application of an unsupervised topic modeling algorithm to 7,773 English-language articles published in the "Library Quarterly" from 1931 to 2015. The analysis of 85 years of the journal's output follows an exploratory data analysis framework to generate novel hypotheses about the history of LIS using…

This essay urges a broadening of the discourse of library and information science (LIS) to address the convergence of forces shaping the information environment. It proposes adopting a model from the field of science studies that acknowledges the interdependence and coevolution of social, cultural, and material phenomena. Digital archives and…

Bent on improving the teaching and learning experience, enhancing the productivity of researchers, and increasing the visibility of research outputs, libraries are redistributing staff, reallocating resources, and reorganizing internal structures, all to better partner campus-wide. Nowhere is the impact of this push for service innovation and user…

The increasing interdisciplinarity of scientific research creates both challenges and opportunities for librarians. The liaison model may be inadequate for supporting campus research that represents multiple disciplines and geographically dispersed departments. The identification of units, researchers, and projects is a first step in planning and…

This article takes a broad view of the evolution of collecting behaviors in a network environment and suggests some future directions based on various simple models. The authors look at the changing dynamics of print collections, at the greater engagement with research and learning behaviors, and at trends in scholarly communication. The goal is…

Librarians from two research institutions developed a qualitative and quantitative survey to bring faculty voices into the discussion of incorporating the "Framework for Information Literacy for Higher Education" into instruction. The survey aimed to (1) gauge the level of faculty support for information literacy; (2) solicit rankings of…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

An online survey of institutional repository (IR) managers identified copyright clearance trends in staffing and workflows. The majority of respondents followed a mediated deposit model, and reported that library personnel, instead of authors, engaged in copyright clearance activities for IRs. The most common "information gaps" pertained to the…

The Association of College and Research Libraries (ACRL) Information Literacy Competency Standards for Higher Education, since their publication in 2000, have drawn criticism for ignoring the social and political aspects of information literacy. The ACRL Information Literacy Competency Standards Task Force responded with the Framework for…