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| portal: Libraries and the… | 2 |
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Direct linkHorowitz, Lisa R.; Flanagan, Patricia A.; Helman, Deborah L. – portal: Libraries and the Academy, 2005
The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)
Descriptors: Reference Services, Formative Evaluation, Computer Mediated Communication, Communication Research
Feeney, Mary; Newby, Jill – portal: Libraries and the Academy, 2005
Presenting electronic resources to users through a federated search engine introduces unique opportunities and challenges to libraries. This article reports on the decision-making tools and processes used for selecting collections of electronic resources by a project team at the University of Arizona (UA) Libraries for the Association of Research…
Descriptors: User Satisfaction (Information), Search Engines, Research Libraries, Electronic Libraries
