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Direct linkEakin, Lori; Pomerantz, Jeffrey – portal: Libraries and the Academy, 2009
Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This…
Descriptors: Public Libraries, Economic Factors, Reference Services, Costs
