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Direct linkHammons, Jane – portal: Libraries and the Academy, 2023
This article considers the role of teaching and learning departments within academic libraries and how they may differ from reference and instruction departments. The author used website analysis to profile and compare the two types of departments across multiple institutions. Initial findings indicate that the two have several roles in common,…
Descriptors: Research Libraries, Learning, Library Instruction, Departments
Nolen, David S.; Powers, Amanda Clay; Zhang, Li; Xu, Yue; Cannady, Rachel E.; Li, Judy – portal: Libraries and the Academy, 2012
The Mississippi State University Libraries' Virtual Reference Service collected statistics about virtual reference usage. Analysis of the data collected by an entry survey from chat and e-mail transactions provided librarians with concrete information about what patron groups were the highest and lowest users of virtual reference services. These…
Descriptors: Research Libraries, Academic Libraries, Reference Services, Computer Mediated Communication
Peer reviewedCook, Colleen; Heath, Fred M.; Thompson, Bruce – portal: Libraries and the Academy, 2003
One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Library Research
Peer reviewedSaunders, E. Stewart – portal: Libraries and the Academy, 2003
If the effect of bibliographic instruction is to create a more self-reliant library user and information-seeker, does this mean that bibliographic instruction programs lead to a decline in the demand for reference services? This research analyzes data for 83 Association of Research Libraries (ARL) academic libraries over a six-year period. Each…
Descriptors: Academic Libraries, Higher Education, Information Seeking, Library Instruction
Horowitz, Lisa R.; Flanagan, Patricia A.; Helman, Deborah L. – portal: Libraries and the Academy, 2005
The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)
Descriptors: Reference Services, Formative Evaluation, Computer Mediated Communication, Communication Research
Peer reviewedHardesty, Larry L. – portal: Libraries and the Academy, 2003
Describes the "Excellence in Academic Libraries" award in the university division from the Association of College and Research Libraries (ACRL). Discusses the history of the award; results of the award; winning libraries as examples of excellence; cash award; and campus impact. (AEF)
Descriptors: Academic Libraries, Awards, Higher Education, Library Services
Burke, Gerald; Germain, Carol Anne; Xu, Lijuan – portal: Libraries and the Academy, 2005
Colleges and universities are integrating information literacy into their undergraduate curricula. Accreditation commissions of higher education are integrating information literacy into their general education standards. Students enrolled in programs that promote information literacy are instructed to utilize library resources and services to…
Descriptors: Research Libraries, Academic Libraries, Information Literacy, Reference Services
