This article presents marketing educators with an approach to teaching an undergraduate services marketing class with a unique emphasis on service design. As part of the class, the content on services marketing fundamentals is blended with a detailed discussion of service design. Additionally, hands-on experience with the service design process is…

The Programme for International Student Assessment (PISA) assesses the knowledge and skills in mathematics, reading and science of 15-year-old pupils in countries around the world. PISA is run by the Organisation for Economic Co-operation and Development (OECD), and assessment is typically undertaken every 3 years, allowing us to chart how…

When analysing course-level data by subgroups based upon some demographic characteristics, the numbers in analytical cells are often too small to allow inferences to be drawn that might help in the enhancement of practices. However, relatively simple analyses can provide useful pointers. This article draws upon a study involving a partnership with…

This study explores the extent to which differences in research design explain variation in Head Start program impacts. We employ meta-analytic techniques to predict effect sizes for cognitive and achievement outcomes as a function of the type and rigor of research design, quality and type of outcome measure, activity level of control group, and…

Background/Context: Principles of evidential reasoning have often been discussed in the context of educational and psychological measurement with respect to construct validity and validity arguments. More recently, Mislevy proposed the metaphor of assessment as an evidentiary argument about students' learning and abilities given their…

This paper is based on a series of previous research studies looking at the impact and development of teachers in the UK and internationally. It suggests that there is no convincing evidence, in terms of test outcomes, that some teachers are more or less effective with equivalent pupils. This is not necessarily because teachers are not…

Attention has been directed toward extended school time as a measure to improve academic achievement. The school year and day length have varied over time and across localities depending on the particular needs of the community. Proponents argue that extending time will have learning and non-academic benefits. Opponents suggest increased time is…

Defining self assessment as the involvement of students in identifying standards and/or criteria to apply to their work and making judgements about the extent to which they have met these criteria and standards, this paper seeks to highlight the gestalt effect of self assessment. The total effect of self assessment on the learner is greater than…

For more than four decades the National Assessment of Educational Progress (NAEP) has tracked the achievement of U.S. students in major academic subjects. This national resource is the only assessment that states and now many urban districts can look to as an objective yardstick of their performance over time, relative to national benchmarks, and…

In the era of globalisation, language-in-education policies continue to present challenges as policy-makers across the globe aim to balance the emphasis given to students' first language and the pressing need for students to be proficient in English as the global "lingua franca" [Hanna, P. (2011). Gaining global perspective: Educational…

This article reviews research in the four major school psychology journals: "Journal of School Psychology," "Psychology in the Schools," "School Psychology Quarterly," and "School Psychology Review." The function of the review was to provide school psychologists with a summary of academic interventions published through years 1995-2005, synthesize…

A concept map (CM) is a hierarchically arranged, graphic representation of the relationships among concepts. Concept mapping (CMING) is the process of constructing a CM. This paper examines whether a CMING strategy can be useful in helping students to improve their learning performance in a business and economics statistics course. A single…

A systematic search of the research literature from 1996 through July 2008 identified more than a thousand empirical studies of online learning. Analysts screened these studies to find those that (a) contrasted an online to a face-to-face condition, (b) measured student learning outcomes, (c) used a rigorous research design, and (d) provided…

The HIV/AIDS pandemic has increasingly become a major factor in the emergence of orphans in the developing countries. These orphans are usually traumatized due to the multiple losses, isolation, stigma and grief. The study sought to investigate the effect of institutionalization of children on the self-concept of the AIDS-orphaned children and to…

We believe that every effectiveness evaluation should be replicated at least in order to verify the original results and to indicate evaluated e-learning system's advantages or disadvantages. This paper presents the methodology for conducting controlled experiment replication, as well as, results of a controlled experiment and an internal…