Cohesive integration practices within 'one-stop' student support services are critical for student success, however empirical studies in this area are limited in number and scope. This case study addresses this gap by exploring the lived experience of staff and managers who support students at a regional Australian university's integrated student…

Librarians have collaborated with academic departments within their institutions for decades now, working with professors and administrators to bring information literacy skills to students. The librarians at National American University decided to extend this collaboration to a non-academic unit, the admissions department of the university. The…