Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Indirect and direct assessment methods have a long standing history in college learning centers. Being more resource-intensive and time-consuming, direct assessment methods are often underrepresented in the literature and in practice. This paper presents a case study of how a pretest-posttest assessment initiative was designed to measure student…

This study examined how mentoring services offered at a predominately White university (PWI) aid its African American students in achieving academic success. The low success rate of African American students at PWIs is well documented. African Americans face many socio-cultural challenges, such as family structure, cultural deprivation,…

The effectiveness of academic coaching at a mid-sized public university was evaluated for the spring 2020 semester by examining the change in academic performance and retention to the fall 2020 semester. Coaching effectiveness was evaluated across three different groups of undergraduate students. Two of the groups were academic recovery programs…

This dissertation shines a light on the indomitable spirit of African American male students, who exhibit remarkable resilience despite facing persistent challenges such as underrepresentation, academic underachievement, and racial and socioeconomic disparities. It delves into the critical role of programs and services in promoting academic…

Purpose: The purpose of this study is to examine how academic coaches, through academic student support, impact graduate student performance in a time-intensive online learning program for pursuing a master's degree in leadership and human resource development in a research-intensive public university in the Southern USA.…

Enhanced Academic Support (EAS) is an intervention designed to improve academic achievement among children who receive support from the child welfare services (CWSs) in the home. We investigated the effects of EAS in a randomized controlled trial in Norway. In total, 82 families who received support from the CWS were included in the study (37 in…

School mobility, compounding socioeconomic inequities, can undermine academic achievement and behavior, particularly during middle school years. This study investigates the effect of a school-based integrated student support intervention -- City Connects -- on the achievement and behavior of middle school students who experience school mobility.…

Academic coaching is an increasingly prevalent form of student support in higher education, although empirical research on the intervention is relatively limited (Robinson, 2015). Academic coaching is intended to advance student learning, well-being, and success in a context external but complementary to the classroom (Richman, Rademacher, &…

Low levels of student success in South Africa have persisted as a seemingly intractable problem. There have been some gains in student success over time, but with a participation rate of approximately 18%, the current success rates still represent massive financial and human losses to the country. Internationally there is a trend to move towards…

Over the years, the evolution of student development theories has paved the way to include diverse students, including students with disabilities (SWD). Still, student development theories are yet to employ a view of disability as a social category and an identity. To fill this gap, the current study applies the three waves of student development…

Few student success programs nationally have been as effective as CUNY's Accelerated Study in Associate Programs (ASAP) initiative, which has grown to serve 25,000 community college students. CUNY has a promising program modeled on ASAP that is helping students at senior colleges complete their bachelor's degrees on time: the Accelerate, Complete,…

The problem addressed in this study was the current low retention and graduation rates of Black males at community colleges nationwide. The purpose of this causal-comparative quantitative study was to determine the effect of the Black Male Initiative (BMI) on Black males' academic self-efficacy and academic achievement scores. Academic…

Disability support (DS) offices provide accommodations for and serve qualified students with disabilities. The overall number of students with disabilities in higher education is increasing, creating a need for high-impact, effective support. Proactive advising is a method of support that provides college students tools for success before crises…

Student retention is a key outcome measure for post-secondary education, but data show relatively stagnant retention rates over the past decade. Longstanding interventions such as counseling, academic advising, and mentoring provide crucial student services, but little change in retention rates suggest there is still need for additional student…