Students' engagement and interactions within higher education are limited to domains of sports, cultural events, and extracurricular activities. However, it is important to cultivate an all-rounded enriching experience for them within their university life. Furthermore, due to limited classroom communication with both their classmates and…

The purpose of this study was to share the design and development case of Advising Virtual Assistant (AVA), a chatbot created to provide support in academic advising in higher education. By analyzing participants' usage data and chatbot performance, we attempted to understand how students engage with AVA to fulfill their advising needs. AVA…

Chronic stress and burnout are prevalent in Division I athletics, yet there is limited research on job burnout and workplace stress among academic advisors specializing in Division I athletics. This study contributes a deeper understanding of the experiences of Division I athletics academic advisors regarding job burnout and its contributing…

This qualitative multiple-case study examined the experiences of exploratory students and the support provided by university resources and academic advising throughout their transition and major exploration. Data collection consisted of semi-structured interviews with the five exploratory students who entered the university in the Fall of 2021.…

The problem that was addressed through this study is the declining student degree completion rate for a public state baccalaureate institution in a northwestern state over the six-year period of 2014 to 2020. The purpose of this quantitative study was to determine if completion of an undergraduate degree within six years could be predicted by the…

This study investigated best practices in creating and providing advising materials to students in an asynchronous online environment (i.e., flipped advising). Specifically, we examined the effects of creating advising tutorials in different modalities (i.e., text vs. video), and providing learning support via a pre-tutorial before engaging with…

College is a complex, high-stakes game, according to authors Ned Scott Laff and Scott Carlson, but students can learn how to win it. "Hacking College" offers college advisors, faculty, and staff in student and academic affairs a groundbreaking guide to rethinking higher education so that students can succeed in an increasingly complex…

The purpose of this paper is to share preliminary findings from a grant-funded research project that explores the experiences of higher education and student affairs (HESA) professionals who work with undocumented students. Specifically, we derived our conclusions from the experiences of 10 HESA professionals with advising responsibilities.…

In the past century there has been a significant amount of literature regarding the waves of feminism and the advancement of womxn in higher education. In addition to the waves of feminism and womxn's influence on higher education, there has also been a thorough recounting of the history of academic advising. However, despite all three of these…

This Dissertation in Practice applied an improvement science approach to address an actionable problem of practice in higher education: lack of assessment of student satisfaction with academic advising. The study took place in a school within a public university in the Southeastern United States. A pre-intervention assessment of the current state…

Background/Context: The subject of this study concerns the Michigan College Access Network (MCAN), a college access program that has operated in Michigan since 2010 to promote postsecondary access and equity statewide. The state of Michigan has trailed nationally in educational quality and attainment for the past several decades, ranking 38th in…

Calls to adopt proactive advising as a student success strategy are common, but evidence on what this entails is scarce. We present results from a national survey on the conceptualization and institutionalization of proactive advising at four-year U.S. colleges and universities. Examining differing views among advisors and administrators, we…

This qualitative study explores the perceptions of NACADA leaders regarding institutional and structural sources, obstacles, and opportunities related to learning and professional development (PD) for primary-role academic advisors. Through semi-structured interviews with 17 NACADA leaders, the study identifies three key themes: the critical role…

Increased and targeted counseling and advising may be an effective way to support English learner students enrolled in programs for English for Speakers of Other Languages (ESOL). This study examines ESOL student outcomes after an embedded counseling intervention in which college counselors repeatedly visited ESOL course sections to discuss…

Much of the supervision literature revolves around the delicate balance between directive supervision and student independence. Yet there remains a paucity of empirical research about the balancing act. This is the first study based on survey data to undertake a large-scale empirical analysis of the assumed relation between doctoral supervisor…