Students' engagement and interactions within higher education are limited to domains of sports, cultural events, and extracurricular activities. However, it is important to cultivate an all-rounded enriching experience for them within their university life. Furthermore, due to limited classroom communication with both their classmates and…

The purpose of this study was to share the design and development case of Advising Virtual Assistant (AVA), a chatbot created to provide support in academic advising in higher education. By analyzing participants' usage data and chatbot performance, we attempted to understand how students engage with AVA to fulfill their advising needs. AVA…

Chronic stress and burnout are prevalent in Division I athletics, yet there is limited research on job burnout and workplace stress among academic advisors specializing in Division I athletics. This study contributes a deeper understanding of the experiences of Division I athletics academic advisors regarding job burnout and its contributing…

This qualitative multiple-case study examined the experiences of exploratory students and the support provided by university resources and academic advising throughout their transition and major exploration. Data collection consisted of semi-structured interviews with the five exploratory students who entered the university in the Fall of 2021.…

The problem that was addressed through this study is the declining student degree completion rate for a public state baccalaureate institution in a northwestern state over the six-year period of 2014 to 2020. The purpose of this quantitative study was to determine if completion of an undergraduate degree within six years could be predicted by the…

College is a complex, high-stakes game, according to authors Ned Scott Laff and Scott Carlson, but students can learn how to win it. "Hacking College" offers college advisors, faculty, and staff in student and academic affairs a groundbreaking guide to rethinking higher education so that students can succeed in an increasingly complex…

The purpose of this paper is to share preliminary findings from a grant-funded research project that explores the experiences of higher education and student affairs (HESA) professionals who work with undocumented students. Specifically, we derived our conclusions from the experiences of 10 HESA professionals with advising responsibilities.…

Recent research indicated that academic advisors across the nation are encountering parents accompanying their students to college academic advising meetings with greater frequency than in years past; which, as a consequence, has led to frustration and confusion among academic advisors, and advising directors as to what the proper role of parents…

This Dissertation in Practice applied an improvement science approach to address an actionable problem of practice in higher education: lack of assessment of student satisfaction with academic advising. The study took place in a school within a public university in the Southeastern United States. A pre-intervention assessment of the current state…

Background/Context: The subject of this study concerns the Michigan College Access Network (MCAN), a college access program that has operated in Michigan since 2010 to promote postsecondary access and equity statewide. The state of Michigan has trailed nationally in educational quality and attainment for the past several decades, ranking 38th in…

Calls to adopt proactive advising as a student success strategy are common, but evidence on what this entails is scarce. We present results from a national survey on the conceptualization and institutionalization of proactive advising at four-year U.S. colleges and universities. Examining differing views among advisors and administrators, we…

This qualitative study explores the perceptions of NACADA leaders regarding institutional and structural sources, obstacles, and opportunities related to learning and professional development (PD) for primary-role academic advisors. Through semi-structured interviews with 17 NACADA leaders, the study identifies three key themes: the critical role…

This dissertation studies how the work of academic advising in higher education is impacted by the advisor's lived experience and how that lived experience impacts their advising practice and self-efficacy. The core interest of the study is how the experience of being a professional academic advisor impacts advisors' ability to do their work…

Given their potential, "Big Data and Analytics" can help institutions of higher education to thoroughly examine newly emerging challenges, explore and identify new ways to address them, and predict future outcomes for growth. Considering how new "Big Data and Analytics" are, existing knowledge about the potential value to…

Although Virginia Gordon framed an effective model for career advising, student respondents in national surveys continue to report unmet needs. Several national organizations have called for further integration of academic and career advising. Previous scholars, however, have not fully acknowledged environmental constraints or provided a recent…