Historically, the most common type of transfer student was described as traditional; they enrolled in a community college, earned an associate's degree, and transitioned to a four-year institution for degree completion. The highest degree of departure from one institution to the next occurs within the second year of enrollment (Hossler, et al.…

In an effort to simplify the advising and registration process and provide students with a more intuitive enrollment experience, especially at orientation, the University of Wisconsin-Madison's Office of the Registrar and Office of Undergraduate Advising co-sponsored a project to transform the enrollment experience. Using design thinking has…

This article highlights a two-year institution's efforts to deliver personalized guidance and direction to students, providing essential support resources in hope of facilitating meaningful connections that will lead to increased enrollment, persistence, retention, and three-year graduation rates. The project includes efforts by student services…

Challenges confronting higher education have led to outcomes-driven approaches such as performance-based funding, forced greater emphasis on student persistence and completion, and spurred campus-wide student success efforts. In examining ways to achieve integrated student success efforts across campus, this article explores issues related to…

To stand out in a crowded marketplace, every organization must find or create a competitive edge. Companies without a unique advantage get lost in a tide of rivals. In the context of higher education, the registrar's office rarely commands the resources to achieve dramatic overhauls. Rather, incremental innovation offers a far more efficient use…

The unique nature of 2020 had the American Association of Collegiate Registrars and Admissions Officers (AACRAO) focusing on creating more benchmarking changes in practice and policy in response to the COVID-19 pandemic and less on its surveys or other projects. However, they also engaged with the American Council on Education (ACE) in a large…

Servicing online degree-seeking students using a one-stop student service advising model that is both individualized and relevant contributes significantly to students' positive experience with the university and supports overall student success. Through its development of a new advising dimension, the Division of Online and Professional Studies…

Oakland University (OU) in Rochester, Michigan, was experiencing growing pains. The good news was that OU had experienced 23 years of continuous enrollment growth, with student enrollment exceeding 20,000 in 2015 for the first time ever. The downside was that various administrative processes throughout the university were straining to keep up. One…

The higher education landscape is changing rapidly, and with nationwide trends of declining enrollment, colleges and universities are faced with the challenging task of understanding what that means for them. In the state of Missouri, two- and four-year institutions have experienced decreases in enrollment, with an overall decrease of 9 percent…

This qualitative study explored nine admissions counselors' experiences with undocumented students at a public, four-year university in the state of Maryland. Findings suggest that admissions staff may confuse which policies apply for DACA vs DREAMers, a strategic recruitment plan does not exist to actively recruit undocumented students, and…

In 2015, Elgin Community College's Student Success Infrastructure used the book "Influencer: The New Science of Leading Change" (2013) by Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, and Al Switzler to help frame conversations about improving student success. One of the book's main concepts is using data to identify and…

A nationwide discussion that is currently taking place related to student loan debt; a number of presidential candidates are discussing ideas for student loan forgiveness. Some states have offered free community college as a possible solution. Free community college would allow students to save money for two years before transferring to a…

As troops return to the United States from conflicts in Iraq and Afghanistan, many student veterans are expected to utilize their education benefits and enroll in higher education. A key element in their success in college will be the quality of academic advising they receive. Student veterans are much more likely than traditional students to drop…

It's now nearly ten years since the author started participating in and presenting at national conferences related to strategic enrollment management (SEM). Having entered this profession with nearly 20 years of experience in transitional initiatives related to the first-year experience and academic advisement services, she has perceived an…

This study explored the policy process related to official institutional academic advising statement policy at two higher education institutions in the United States. As indicated by recent press, institutions are turning to such formalized advising policy as a means to facilitate their advising operations, which historically have been…