College is a complex, high-stakes game, according to authors Ned Scott Laff and Scott Carlson, but students can learn how to win it. "Hacking College" offers college advisors, faculty, and staff in student and academic affairs a groundbreaking guide to rethinking higher education so that students can succeed in an increasingly complex…

The purpose of this paper is to share preliminary findings from a grant-funded research project that explores the experiences of higher education and student affairs (HESA) professionals who work with undocumented students. Specifically, we derived our conclusions from the experiences of 10 HESA professionals with advising responsibilities.…

Given their potential, "Big Data and Analytics" can help institutions of higher education to thoroughly examine newly emerging challenges, explore and identify new ways to address them, and predict future outcomes for growth. Considering how new "Big Data and Analytics" are, existing knowledge about the potential value to…

Although Virginia Gordon framed an effective model for career advising, student respondents in national surveys continue to report unmet needs. Several national organizations have called for further integration of academic and career advising. Previous scholars, however, have not fully acknowledged environmental constraints or provided a recent…

Academic advisors play a critical role in students' success, persistence, and graduation in higher education. As in any organization, individuals are socialized through training and onboarding processes to learn how to engage as functioning members of the organization through formal and informal socialization practices at the organizational or…

Faculty academic advising provides students with academic support to enhance academic persistence and retention. Prior research on faculty academic advising has not included higher education leaders' (HELs') perceptions of the function and purpose of faculty academic advising when creating policies and procedures that are intended to support…

Despite the importance of academic counselling for student success, providing timely and personalized guidance can be challenging for higher education institutions. In this study, we investigate the impact of counselling instances supported by a learning analytics (LA) tool, called TrAC, which provides specific data about the curriculum and grades…

Academic advisors in higher education serve as more than a resource for planning classes. These student affairs professionals also assist with success plans, identifying career paths, connecting students with relevant campus resources, and working through academic and personal concerns. Over time, the field of academic advising has transitioned…

A cursory review of scholarly articles concerning community colleges will undoubtedly result in references to the ''cooling out'' function of academic advising. This theory remains among one of the most cited critiques of these institutions to date. Many scholars have debated the accuracy of the assertion, arguing that community college advisors…

Academic advisors in higher education interact and engage with students in various academic disciplines from freshman year through graduation, and have the greatest opportunity to impact students' sense of belonging to their universities. During a time of global hardship in education, it is crucial to equip frontline student-facing personnel with…

The purpose of this qualitative, phenomenographic study was to understand the experiences, backgrounds, and perspectives of new, primary role academic advisors at four-year public institutions in the United States. Research on advising has provided insight into advising best practices and the student perceptions of academic advising; however,…

Purpose: Coaching in higher education has become increasingly common across the United States. Our qualitative study explores the perceptions of coaches and advisors, as they consider academic coaching as a role distinct from academic advising. Design/methodology/approach: Our study adopts a qualitative research approach. Two focus groups were…

Purpose: Chatbots and artificial intelligence (AI) have the potential to alleviate some of the challenges faced by humans. Faculties frequently swamped with teaching and research may find it difficult to act in a parental role for students by offering them individualized advice. Hence, the primary purpose of this study is to review the literature…

Academic advising is a proven high-impact practice, shown to have the potential to help increase students' prospects of academic success, increase their sense of belonging and integration at their institution of higher learning, and provide unique insights into the lived realities and experiences of higher education students. For this reason,…

In the past, technological tools were considered a "solution" to advising challenges. However, successful advising transformation efforts have also incorporated shifts in institutional culture and workforce in addition to the adoption of new technologies. Approaching advising redesign as a digital transformation (Dx) initiative can…