Vertical transfer students are students who begin study at a two-year institution and transfer into a four-year institution (Kozeracki, 2001; Taylor & Jain, 2017). These students constituted 10% of the college student population in the United States (National Center for Education Statistics, 2020) in the fall 2020 semester. Concerningly,…

Past studies of texting interventions designed to promote college student persistence have given little attention to assessing both the fixed and variable costs of such initiatives. In addition, they typically have not assessed costs relative to the desired outcome(s). In this case study, we assessed the costs of implementing a text messaging…

Higher Education Institutions (HEIs) need to stay abreast of advances in communication technologies to be student centric, but institutional adoption of Short Messaging Service (SMS) text varies widely and research on incorporation for advising is limited (Arnold et al., 2020; IPEDS 2020; Santos et al., 2018). This quantitative study explored…

The purpose of this qualitative, phenomenographic study was to understand the experiences, backgrounds, and perspectives of new, primary role academic advisors at four-year public institutions in the United States. Research on advising has provided insight into advising best practices and the student perceptions of academic advising; however,…

The study explores factors affecting university students' behavioural intentions in adopting an academic advising chatbot. The study focuses on functional, socio-emotional, and relational factors affecting students' acceptance of an AI-driven academic advising chatbot. The research is based on a conceptual model derived from several constructs of…

Institutions of higher education continue to struggle with retaining and graduating students within 6 years, and gender and racial/ethnic disparities are apparent. Only 60% of male and 67% of female students who entered a 4-year institution in 2014 graduated within 6 years (U.S. Department of Education, 2022). In 2022, only 27.6% of Black and…

The transition to university is an exciting yet challenging period for many students. While previous research has documented the association between stress and adjustment, little is known about the long-term effect of students' early stress on their subsequent university adjustment. The present study sought to examine the effectiveness of a short,…

We examined academic advisors' clinically significant symptoms of major depressive disorder (MDD) and generalized anxiety disorder (GAD), including whether there are statistically significant relationships between advisors' demographic characteristics, work-related variables, institutional variables, burnout, resilience, and risk of clinically…

This study aimed to assess the impact of increased student interactions with academic advisors on several student success metrics. Conducted at a large, multicampus, community college with more than 34,000 students, it categorized students into three groups based on the frequency of completed advising appointments. Using fall 2022 to spring 2023…

Prediction algorithms are used across public policy domains to aid in the identification of at-risk individuals and guide service provision or resource allocation. While growing research has investigated concerns of algorithmic bias, much less research has compared algorithmically-driven targeting to the counterfactual: human prediction. We…

Research shows that relationship-based advising has a track record of producing better student outcomes and retention, thus local college administrators chose relationship-based advising as the advising model to be used at the campus. The problem addressed in this study was inconsistent implementation of the relationship-based advising model by…

School officials, policymakers, administrators, and colleges and universities express concerns express concern regarding issues that affect the persistence of community college students. Graduation rates from community colleges continue to decline at colleges across the United States. The problem investigated in this study was how the negative…

In middle grades education, advisory programs are structured, intentional, and supportive environments that assign 10 to 20 students to an adult advisor (most often a teacher) who serves as a mentor, advocate, and guide throughout their middle school years. Advisory programs promote community and personalized support in middle schools. In addition…

Purpose: Coaching in higher education has become increasingly common across the United States. Our qualitative study explores the perceptions of coaches and advisors, as they consider academic coaching as a role distinct from academic advising. Design/methodology/approach: Our study adopts a qualitative research approach. Two focus groups were…

Community colleges represent a main pathway for students seeking to earn bachelor's degrees. This path allows students who may be unable to enter a 4-year university to gain access to higher education, often at a decreased cost. Science, technology, engineering, and mathematics (STEM) students are utilizing this pathway as state and federal…